Susan H. SHEAROUSE Relationships English

e-Book Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work download

by Susan H. SHEAROUSE

ISBN: 0814417116
ISBN13: 978-0814417119
Language: English
Publisher: AMACOM; First edition (May 11, 2011)
Pages: 272
Category: Relationships
Subategory: Self-Help

Download ePub Download Fb2

ePub size: 1569 kb
Fb2 size: 1923 kb
DJVU size: 1453 kb

Rating: 4.2
Votes: 464
Other Formats: docx rtf doc txt

Susan Shearouse's magnificent Conflict 101 provides the essential tools for improving our working . The sub-title calls the book "A manager's guide to resolving problems. The primary focus is on conflicts at work and how managers can effectively deal with them

Susan Shearouse's magnificent Conflict 101 provides the essential tools for improving our working relationships. Her humor and wisdom make this book a powerful guide. A joy to read! - Robert Maurer, P. Faculty, UCLA and University of Washington Schools of Medicine; author of One Small Step Can Change Your Life. The primary focus is on conflicts at work and how managers can effectively deal with them. That really does a disservice to the book. Conflicts are not limited to the workplace and the methods to deal with conflicts work universally.

Mobile version (beta). Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work. Download (pdf, 1010 Kb) Donate Read. Epub FB2 mobi txt RTF. Converted file can differ from the original. If possible, download the file in its original format.

Электронная книга "Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work", Susan H. SHEAROUSE. Эту книгу можно прочитать в Google Play Книгах на компьютере, а также на устройствах Android и iOS. Выделяйте текст, добавляйте закладки и делайте заметки, скачав книгу "Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work" для чтения в офлайн-режиме.

Details (if other): Cancel. Thanks for telling us about the problem. by. Susan H.

Find many great new & used options and get the best deals for Conflict 101: A Manager's Guide to Resolving . We know that conflict is unavoidable, especially in the workplace.

We know that conflict is unavoidable, especially in the workplace. This book gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. It helps readers learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; and, more.

2) Conflict 101 : a manager’s guide to resolving problems so everyone can get back to work by Susan H Shearouse. For some professionals, the soft nature of interpersonal skills is a turn-off. Shearouse’s books promises to help you solve conflict, handle negative emotions and get back to work. 3) Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment by Lawrence Polsky and Antoine Gerschel (2011). The right word at the right time can make all the difference.

Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. 0 Response to this entry.

Conflict 101 : a manager’s guide to resolving problems so everyone can get back to work, Susan H. With Safari, you learn the way you learn best.

SUSAN H. SHEAROUSE is the author of Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work (AMACOM 2011)

SUSAN H. SHEAROUSE is the author of Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work (AMACOM 2011). She has served as Executive Director of the National Conference on Peacemaking and Conflict Resolution and on the Advisory Board of the Institute for Conflict Analysis and Resolution at George Mason University. Her clients have included Lockheed Martin, Philip Morris, the IRS, the US Environmental Protection Agency, the US Army Corps of Engineers, and many others.

Susan H. Shearouse – Conflict 101: A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work, 2011. Resolving conflicts is (unfortunately) a part of PM’s craft – this book teaches you how to settle the conflicts and, most importantly, avoid them. Thanks for stopping by and checking our 10 Must-Read Books for Project Managers list. We hope it was educational and informational enough for you to start improving your project management skills starting today.

We all know conflict is unavoidable…especially in the workplace. Whether it’s a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it’s a manager’s role to navigate relationships, and build compromises and collaborations. Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: • Build trust • Harness negative emotions • Encourage apologies and forgiveness • Use a solution-seeking approach • Say what needs to be said Incorporating anecdotes taken from the author’s twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.

Comments:

Kefym

I've had the privilege of working personally with Susan Shearouse on several different projects resolving conflicts and disputes in a workplace setting. Each time she has brought a considerable amount of experience, foresight, and wisdom to each of these situations.

Before Susan got involved, these situations were seen by the people entangled in them as as unsolvable, devastating, and catastrophic messes that leave professional and personal scars. Many books on conflict theory seem to be written with the express purpose of being confusing or with the intention of seeming overly academic for the sake of complexity. But as the poet Charles Bukowski eloquently put it, "An intellectual says a simple thing in a hard way. An artist says a hard thing in a simple way."

With a great artistry, Susan is able to convey revolutionary ways of framing situations and understanding complex human situations in a simple, accessible way. Whether you are a manager of people, an employee with very few or a great many co-workers, or even an experienced practitioner in the field of resolving conflicts; you will be able to garner some pearl of wisdom or way of seeing things that you did not have before reading this book.

I would highly recommend it as a field guide to simplifying your 9 to 5 life for many years to come!

Hugifyn

This is an excellent and understandable shorter read that offers managers practical tips based upon relational principles that are critical in resolving conflicts. I found it very useful and feel that my clients would actual use it from day one.

Gathris

I found this book extremely helpful even though my reason for referring to it was not for business purposes. Ms Shearhouse has many very valid and practical points to offer.

Marinara

I'm more than pleased with this book. The most practical, and useful book for dealing with workplace conflict and disputes.

asAS

I am not quite certain what I had expected when I started reading this book. But I was very pleasantly surprised at the value of the content. The sub-title calls the book "A manager's guide to resolving problems." The primary focus is on conflicts at work and how managers can effectively deal with them. That really does a disservice to the book. Conflicts are not limited to the workplace and the methods to deal with conflicts work universally.

While we may not be able to predict when or where conflicts will occur, we can be certain that we will all encounter them. The question is not if, but when and how often. So it is very important that we all learn to recognize the different ways that conflicts arise, the different levels of conflict and the most effective ways to deal with them.

As Daniel Goleman has pointed out, some 80 % of the success of managers is attributed to their social/emotional intelligence. Therefore effectively dealing with conflict has a major and direct bearing on the success (or lack of success) of managers. But dealing with conflict is not limited to our employment. We encounter conflict in our community, our social organizations and in our family lives. The better we are able to effectively deal with conflict, the more successful all our relationships will be.

It has been estimated that "42% of a manager's time is spent addressing conflict in the workplace." This is startling and should be a huge wake-up call for management. Conflict results in lost productivity and as a result lost revenue. From a management viewpoint, this is one of the most lucrative areas for profit improvement.

As you would expect from a book with a title Conflict 101, in Part I, the book starts off by defining conflict and what gets in our way. There are built in barriers that get in our way when trying to resolve conflicts. One is fear. Fear keeps us stuck, tied to the way we have always done things. Another barrier is blame. "If we can pin the blame on someone or something else, then we don't have to deal with it anymore - it's their fault, not ours.

In Part ll of the book, Susan Shearouse, the author, helps us to understand the dynamics of conflict. Here she goes into the five levels of conflict. The levels go from problems to solve to intractable situation. In the highest level, both parties are stuck, unwilling to listen or change their position and need an outside mediator - often a court - to resolve the dispute. She also addresses how we respond to conflict and addresses some other considerations.

Part lll discusses the keys to resolving conflict and Part IV brings it all together.

Ms. Shearouse is mediator and the book is filled with real life examples of conflict. She often explains the theory and then gives a concrete example to improve our understanding.

There is an excellent section on listening. I believe that we all would get along much better at work and in life if we would simply read and apply the lesson in the chapter on listening.

Scattered throughout the text are wonderful quotations related to the concept being discussed. These little quotes really add to the book because they often capture the essence of the lesson in a few well chosen words.

The book is extremely easy to read, it flows very well. You will gain a much better appreciation and understanding of conflict and the most effective ways to deal with it.

Reading and applying the lessons in this book will definitely improve your managerial skills and your relationships. Highly recommended for anyone who wants to get along better with others and improve their influence.

Stick

Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work
Susan Shearouse defines conflict in terms of an opportunity for growth for everyone, not only in the workplace, but in almost any setting where people interact. It presents the Satisfaction Triangle of substance,process, and emotional legs. It describes the levels of conflict and what resources/consultation are needed for resolution. Approaches to resolution are graphically represented: avoiding, accommodating, directing, compromising and collaborating. Keys to resolving conflict include trust, forgiveness, apology, rethinking anger, a sense of humor and the importance of time. The last section presents a solution seeking model including the steps of preparing, discovering interests, considering options and committing to an agreeable solution. The role of empathic listening is regarded as indispensable to the process and finally the importance of direct communication of issues is presented. The book is an easy read written in clear layman's language. This classic text is a invaluable asset for those interested in human relations and a timeless addition to the problem solver's library.

Danskyleyn

There are multitudes of books on conflict resolution, but this one goes to the top of my list. This book is easy to read and has the feel of a conversation, stating concepts, that in their simplistic elegance, make more sense to me than in just about any other book I've read on conflict. This book has changed my paradigm and my approach to conflict. Pick this one up and refer to it often. It is a great book to have on hand to read a chapter or excerpt for the situation at hand, and one I will continue to re-read in its entirety every year or so.

e-Book I Hate Conflict!: Seven Steps to Resolving Differences with Anyone in Your Life download

Teen Conflict Management Workbook - Facilitator Reproducible Self-Assessments, Exercises Educational Handouts (Teen Mental Health and Life Skills Workbooks) epub fb2

by John J. Liptak,Ester R.A. Leutenberg

ISBN: 1570252599
ISBN13: 978-1570252594
language: English
Subcategory: Relationships

Categories

e-Book Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work download

by Susan H. SHEAROUSE

I Hate Conflict!: Seven Steps to Resolving Differences with Anyone in Your Life epub fb2

Taking Charge of Organizational Conflict: A Guide to Managing Anger and Confrontation epub fb2

Everything You Need to Know About Conflict Resolution (Need to Know Library) epub fb2

The Complete Guide to Conflict Resolution in the Workplace epub fb2

Conflict Free Living: How to Build Healthy Relationships for Life epub fb2

How to Handle Conflict and Manage Anger epub fb2

The European Union as a Global Conflict Manager epub fb2

The Resolution of African Conflicts: The Management of Conflict Resolution Post-Conflict Reconstruction epub fb2

Managing Conflict, A Women's Guide to Controlling Confrontation (Conflict EXTINGUISHER) epub fb2

Teen Conflict Management Workbook - Facilitator Reproducible Self-Assessments, Exercises Educational Handouts (Teen Mental Health and Life Skills Workbooks) epub fb2