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e-Book The Telephone Skills Coaching Manual download

e-Book The Telephone Skills Coaching Manual download

by Pat Cochrane

ISBN: 0566083027
ISBN13: 978-0566083020
Language: English
Publisher: Gower Publishing Ltd (May 2, 2002)
Category: Business Culture
Subategory: Work and Money

ePub size: 1542 kb
Fb2 size: 1425 kb
DJVU size: 1373 kb
Rating: 4.5
Votes: 411
Other Formats: lit mbr rtf doc

The Telephone Skills Coach Telephone skills are second nature to most people - and that's the problem.

The Telephone Skills Coach Telephone skills are second nature to most people - and that's the problem. We make assumptions about the people we're talking to, we're careless and lazy about what we say and we fall into bad habits. The coaching processes involved in the manual will improve self-awareness, teach your people how to observe behaviour, give and receive effective feedback; all of which are essential to create a supportive work environment.

Start by marking The Telephone Skills Coaching Manual as Want to Read .

Start by marking The Telephone Skills Coaching Manual as Want to Read: Want to Read savin. ant to Read. Read by Pat Cochrane.

The Coaching Manual is a resource built for soccer coaches who want to improve their understanding of coaching, find real practical sessions which they can use and accelerate the development of their players by creating . .

The Coaching Manual is a resource built for soccer coaches who want to improve their understanding of coaching, find real practical sessions which they can use and accelerate the development of their players by creating a first-class soccer learning environment. Who is it For? Our soccer coaching platform serves to provide for coaches, clubs, directors of coaching and governing bodies at all levels of the game. A choice of four plans means you can get all the features you need at a price that suits you.

The Coaching Manual is an online coaching resource designed to help players, coaches an.Whatever your coaches skill set and experience level are, the best way you can help them is through being a good mentor

The Coaching Manual is an online coaching resource designed to help players, coaches an.Whatever your coaches skill set and experience level are, the best way you can help them is through being a good mentor.

The MCC Coaching Manual is the popular name for The MCC Cricket Coaching Book, a manual of cricket skills produced by the Marylebone Cricket Club (MCC). The book outlined the traditional approaches to batting, bowling and fielding.

The Coaching Manual is a unique online resource for grassroots and professional soccer coaches and players. Our video session library contains hundreds

The Coaching Manual is a unique online resource for grassroots and professional soccer coaches and players  . An introduction to The Coaching Manual. Learn how to improve at all of the important soccer skills with TopTekkers, a learning App for soccer players! 9:18. Pressing Masterclass With David Moyes - Small Sided Game - Продолжительность: 9 минут 18 секунд.

The book would be useful to all coaches, not just those coaching in the areas of health and wellness

The book would be useful to all coaches, not just those coaching in the areas of health and wellness. The information is useful in developing good listening skills in all fields, not just coaching. After I complete the book, I will give it to my husband who is developing his management coaching practice as an extension of his consulting work.

Glossary of Cochrane terms. How to cite the Handbook. Permission to re-use material from the Handbook.

Город: Подписчиков: 61 ты. себе: Helping coaches and teams get better a. себе: Helping coaches and teams get better at soccer. Trusted and verified coaching sessions. Based in Manchester, used worldwide! Do you play? Visit: ekkersApp

Telephone skills are second nature to most people - and that’s the problem

Telephone skills are second nature to most people - and that’s the problem. We make assumptions about the people we’re talking to, we’re careless and lazy about what we say and we fall into bad habits. Everyone has been on the receiving end of poor telephone skills - probably on many occasions - and yet none of us recognize the faults as our own. The Telephone Skills Coaching Manual contains ready-to-use sessions for working with individuals or small groups.

This manual contains ready-to-use sessions for working with individuals or small groups. The material is designed to enable the trainer or coach to help trainees reflect on their experiences, share success, learn from failure and practise new skills and techniques until they're ready to try them out for real. The coaching processes involved in the manual will improve self-awareness and teach your people how to observe behaviour and give and receive effective feedback. The materials can be used to develop: everyone who needs to improve their telephone skills: receptionists and telephone "gatekeepers"; call centre and telephone sales teams; and credit control staff and other specialists. Volume One focuses on the fundamental telephone skills that we all need, along with the skills for handling inbound customer service and sales calls. Volume Two covers outbound calls.
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Subcategory: Coaching