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e-Book Product Support Services and Training (McGraw-Hill Logistics Series) download

e-Book Product Support Services and Training (McGraw-Hill Logistics Series) download

by Jefferson E. Sr. Hill

ISBN: 0070288038
ISBN13: 978-0070288034
Language: English
Publisher: McGraw-Hill (March 1, 1993)
Pages: 304
Category: Processes and Infrastructure
Subategory: Work and Money

ePub size: 1342 kb
Fb2 size: 1677 kb
DJVU size: 1700 kb
Rating: 4.4
Votes: 644
Other Formats: lit doc mbr mobi

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Managers and trainers in commercial and government manufacturing can turn to this book for advice on understanding and establishing product support activities. The author provides information on establishing a product support department, setting up effective product training and customer service programmes, and preparing technical data for customer use. Readers will be introduced to basic product maintenance software and product support equipment. They will also learn how to use the Government Industry Data Exchange Programme (GIDEP) and work with foreign customers in developing product support programmes. The book stresses the concepts of Total Quality Management (TQM) and discusses the importance of product warranties and safety programmes. Included are useful flow diagrams, worksheets, and checklists, as well as a complete glossary of terms, abbreviations and acronyms.
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